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International Protocol, Etiquette, cross-cultural communication organisation Training

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About ICPA's International Protocol Training

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Client satisfaction
99%
Goal Achievement Rate
95%
Career Advancement Rate
97%

Comprehensive Step-by-Step Courses

- Structured programmes of 15, 30, 60, or 120 hours
- Progressive learning path for in-depth skill development
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Customised Single-Session Training

- Available from just one day
- Select specific areas tailored to your immediate needs

Dedicated Training Consultation Support

- Annual contracts for personalised training services
- Continuous guidance and adaptation to evolving needs

Bespoke Video Training Development and Management

- Option to supplement traditional courses or as standalone solutions
- Full-service approach from content development to participant management
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Voice of valued clients

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Working with Mari has been a delight over the past two years. She has been an excellent source of knowledge of Japanese etiquette and protocol and has remotely assisted us with projects in the UK, as well delivered training to several clients of The English Manner - always receiving excellent feedback. Mari's work ethic is unquestioned and she always goes above and beyond to deliver for us. Thank you!
Mr William Hanson
Mr William HansonExecutive Director at The English Manner
My knowledge and behaviour as a top executive of a prestigious company has changed to a higher level, and I am amazed at how much I have changed. This is also thanks to Ms Murata. I feel that it is coaching from the top.
Mr Hirokiyu Toyoda
Mr Hirokiyu ToyodaCFO of Toyoda Trike Corporation
I signed up for the virtual protocol, Japanese etiquette and basic training for myself and my team with the International Academy of Japan. They were a wonderful team to work with. They assisted in designing the course that fit our needs and provided very professional training. The instructor was very knowledgeable and passionate about protocol etiquette and the influence that it has on developing trusting intercultural relationships and partnerships.
Ms Amber Waldo
Ms Amber WaldoUS Air Force in Japan
This was a real master, different in translation from other protocol teachers. She was powerful, professional, knowledgeable and inspiring. I would definitely like to continue with your guidance.
Ms Misako Toyoda
Ms Misako ToyodaCEO of Toyoda Trike Corporation
It made me strongly feel that international protocol is necessary for the growth of a company. I also had to learn how to behave when meeting royal family members, which was a great learning experience.
Mr Anthem Won
Mr Anthem WonRepresentative Director, Asian Development Capital Ltd.

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Q & A

All of ICPA’s training programmes are fully customised to your organisation. We take the following approach:

  1. Completely original content: Each programme is created from scratch, without using existing templates.
  2. Thorough preliminary preparation: We conduct research and analysis to deeply understand your industry, organisational culture, challenges, and goals.
  3. Intensive preparation by specialist trainers: Our trainers allocate ample preparation time for each programme.
  4. Organisation-specific cases and scenarios: We incorporate concrete examples that are either current or likely to occur in the future.
  5. Feedback and adjustment: We fine-tune the content during training to ensure maximum effectiveness.

This approach allows us to provide training that is highly relevant, immediately applicable, and aligned with your organisation’s strategic objectives.

ICPA measures training effectiveness from multiple angles:

  1. Pre- and post-training skill assessment tests
  2. Participant self-evaluation questionnaires
  3. Feedback from superiors and colleagues
  4. Actual business outcomes (e.g., increase in international transactions, improved productivity in cross-cultural teams)

We combine these to provide a comprehensive effectiveness measurement.

Both formats have their own characteristics:

  • Online training: Flexible scheduling, elimination of geographical constraints
  • Offline training: Deep interpersonal interaction, practical role-playing

ICPA also offers blended learning that leverages the advantages of both, allowing you to choose the optimal format for your needs.

Yes, we provide the following follow-up services:

  1. Continued access to online resources
  2. Regular refresher sessions
  3. Individual coaching sessions
  4. Provision and evaluation of practical challenges

These services support the retention of learned skills and continuous growth.

For multinational team training, we focus on establishing common business protocols whilst respecting cultural diversity:

  1. Cross-cultural communication workshops
  2. Comparative analysis of cultures and business practices from various countries
  3. Global team-building exercises

Through these, participants learn how to turn diversity into an organisational strength.

ICPA’s trainers have the following characteristics:

  1. Internationally recognised qualifications
  2. Practical experience in diverse cultural spheres
  3. Fluency in multiple languages
  4. Extensive experience in global business, diplomacy, and cross-cultural communication
  5. Maintenance of up-to-date knowledge through regular training and industry trend research

ICPA’s training programmes offer high flexibility:

  • Duration: From one-day intensive workshops to comprehensive programmes spanning several months
  • Scale: From small executive groups to large-scale company-wide training

We can adjust to your needs and constraints.

Yes, we offer a ‘Global Expansion Readiness’ programme. It includes:

  1. Detailed analysis of the culture and business practices in target countries
  2. Strategies for building local networks
  3. Risk management
  4. Cross-border communication skills

This programme deals with content specifically tailored for overseas expansion.

Costs vary for each case and are influenced by the following factors:

  1. Programme scale and duration
  2. Number of participants
  3. Selected training modules
  4. Online/offline/blended format
  5. Degree of customisation
  6. Additional support services
  7. Custom content creation and trainer preparation time

As ICPA’s training is fully customised, it includes thorough preliminary research, analysis, and ample preparation time by specialist trainers. This allows us to provide superior and effective training unmatched by other companies, but it also incurs corresponding costs.

For specific costs, we create an optimal programme and budget proposal after understanding your needs and goals. In a free consultation, we can provide a detailed estimate and return on investment (ROI) calculation.

ICPA’s main features and strengths are as follows:

  1. Full customisation: All programmes are created from scratch to meet client-specific needs
  2. Expertise: Experienced trainers with internationally recognised qualifications
  3. Comprehensive approach: Covering protocol, manners, cross-cultural understanding, and language skills
  4. Practical learning: Role-playing and exercises based on real business scenarios
  5. Continuous support: Post-training follow-up and support for practical application
  6. Measurable outcomes: Multi-faceted effectiveness measurement and ROI demonstration
  7. Global perspective: Familiarity with business customs in over 100 countries worldwide

These features enable ICPA to provide high-quality, effective training services and support our clients’ global success.

Information / Meeting Request Form for Organisation Training
Thank you for your interest in scheduling a meeting with our company representative.Please use the form below to indicate your preferred dates and times. We shall endeavour to accommodate your schedule to the best of our ability.Kindly note:We aim to respond within three business days. Please ensure that contact@icpa-in.com is added to your safe senders list. Should you not receive a response, we kindly request that you contact us again.We look forward to the opportunity to meet with you.
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