1. Fundamentals of Global Business Etiquette (3 hours)
   • Definition and importance of business etiquette
   • Developing a global mindset
2. Introduction to Cultural Differences (2 hours)
   • Cross-cultural understanding theories in business
   • High-context and low-context cultures
   • Cultural differences in business practices
3. World History and Japanese History (3 hours)
   • Overview of historical influences on business cultures
4. International Business Greeting Protocol (3 hours)
   • Handshakes, bows, and other cultural greetings
   • Etiquette of introductions
   • Formal forms of greeting and introduction
5. Professional Global Business Manners (3 hours)
   • Mindset and behaviour in global business settings
   • Basics of global business dress codes
   • Building a professional image
6. Basics of Dining Etiquette (4 hours)
   • Business dining manners (British, French, American styles)
   • Seating arrangements and hierarchies
   • Seating protocols for global business events
7. Basic Global Business Protocol (2 hours)
   • General rules of business protocol
   • Regional variations in protocol
8. Foundations of Effective Business Presentations (2 hours)
   • Structure of business presentations
   • Cultural considerations in presentations
9. Basics of Business Networking (3 hours)
   • Importance of networking in global business
   • Fundamental networking techniques

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Upon completing the Foundation Level, participants will possess the essential skills to navigate the complexities of global business interactions with confidence. This level equips you with:

• A robust understanding of global business etiquette fundamentals
• The ability to make positive first impressions across various cultural settings
• Proficiency in basic international business protocols and communication

These skills will enable you to:

• Engage comfortably in initial business meetings with international partners
• Avoid common cultural faux pas that could hinder business relationships
• Present yourself professionally in diverse global business environments

This level is ideal for professionals beginning their international career journey or those looking to refresh their foundational global business skills.

1. Cross-Cultural Communication Strategies (2 hours)
   • Overcoming cultural and language barriers
   • Effective use of interpreters
2. English Business Communication Skills (2 hours)
   • Writing business emails and letters in English
   • Effective global professional conversation
   • Communication etiquette
3. Planning and Hosting International Business Events (4 hours)
   • Fundamentals of event planning
   • Hosting events for global leaders
   • Protocol for high-level international conferences
   • Guest etiquette for international business events
4. Global Negotiation Skills (2 hours)
   • Negotiation styles across cultures
   • Techniques for international negotiations
5. Advanced Business Presentation Skills (2 hours)
   • Adapting presentations for international audiences
   • Handling Q&A sessions across cultures
6. Advanced Business Table Etiquette and Seating Manners (3 hours)
   • Understanding and practising Japanese, Chinese, and Middle Eastern styles
7. Maintaining Relationships in International Business (2 hours)
   • Building and sustaining long-term business relationships
8. Public Speaking Skills for Global Business (3 hours)
   • Techniques for addressing international audiences
   • Managing nerves and projecting confidence
9. Social Media Etiquette (1 hour)
   • Appropriate use of social media in global business
10. Understanding Business Cultures Based on Religious Backgrounds (2 hours)
    • Relationship between major religions and business practices
11. Basics of Cross-Cultural Conflict Resolution (2 hours)
    • Understanding and resolving conflicts arising from cultural differences

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The Intermediate Level builds upon the foundation, providing more nuanced and sophisticated skills for effective global business interactions. After this level, you will have:

• Advanced cross-cultural communication strategies
• Refined negotiation skills for international business dealings
• The ability to plan and host successful international business events

These enhanced capabilities will allow you to:

• Lead cross-cultural teams with increased effectiveness
• Navigate complex business negotiations across different cultural contexts
• Cultivate and maintain valuable international business relationships

This level is particularly beneficial for mid-level managers, project leaders, and professionals regularly engaged in international business activities.

1. Review and Reinforcement of Foundation and Intermediate Levels (3 hours)
2. Advanced Global Business Protocol (2 hours)
   • Protocol for high-level international meetings
   • Interacting with government officials and royalty
3. Global Thinking and Cultural Intelligence (3 hours)
   • Developing cultural intelligence
   • Managing unconscious bias in global business
   • Integrating logical, critical, emotional, and creative thinking
4. Mastering Body Language in Global Business (2 hours)
   • Advanced interpretation of non-verbal cues
   • Strategic use of body language in negotiations
5. Analysis and Response to Complex Cross-Cultural Business Scenarios (3 hours)
   • Case studies of cultural conflicts
   • Developing strategies for resolution
6. Strategic Networking and Relationship Building (2 hours)
   • Techniques for long-term relationship building
   • Leveraging social media for global networking
7. Advanced Negotiation and Conflict Resolution Techniques (3 hours)
   • Multi-party, multi-cultural negotiations
   • Mediation techniques for international disputes
8. Global Leadership Skills (3 hours)
   • Leadership of diverse, multicultural teams
   • Establishing and maintaining global leadership presence
9. Business Etiquette in the Digital Age (2 hours)
   • Etiquette for cross-cultural video conferences
   • Managing professional social media presence
10. Psychology and Rhetoric in Global Business (2 hours)
    • Psychological principles in cross-cultural communication
    • Speech techniques for persuading global audiences
11. Integration and Adaptation of Global Business Protocols (2 hours)
    • Synthesising Western and Asian protocols
    • Adapting protocols for multicultural environments
12. Case Studies and Simulations (3 hours)
    • Analysis of real-world global business scenarios
    • Role-playing and simulation exercises

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The Advanced Level is designed to transform participants into true global leaders. Upon completion, you will have developed:

• Sophisticated global leadership skills
• Expert-level understanding of complex cross-cultural business dynamics
• Advanced strategic thinking for global business scenarios

These high-level competencies will empower you to:

• Lead multinational organisations with cultural intelligence and strategic acumen
• Navigate the most challenging international business scenarios with confidence
• Drive global business strategies that account for diverse cultural and market factors

This level is tailored for senior executives, international business consultants, and professionals aiming for top leadership positions in global organisations.