Global standard of behaviour and thinking and deep intercultural understanding
Global business etiquette and protocol Programme
Leading global businesses to success
- The Global Professional -
Programme Structure
A comprehensive programme designed to equip participants with the essential skills and knowledge for success in the global business arena. This programme covers business etiquette, protocol, cross-cultural communication, and leadership skills necessary for the modern global professional.
Each level is designed to be completed in approximately 25-30 hours of face-to-face instruction. The programme is flexible and can be customised to meet individual or group needs.
- Fundamentals of Global Business Etiquette (3 hours)
- Definition and importance of business etiquette
- Developing a global mindset
- Introduction to Cultural Differences (2 hours)
- Cross-cultural understanding theories in business
- High-context and low-context cultures
- Cultural differences in business practices
- World History and Japanese History (3 hours)
- Overview of historical influences on business cultures
- International Business Greeting Protocol (3 hours)
- Handshakes, bows, and other cultural greetings
- Etiquette of introductions
- Formal forms of greeting and introduction
- Professional Global Business Manners (3 hours)
- Mindset and behaviour in global business settings
- Basics of global business dress codes
- Building a professional image
- Basics of Dining Etiquette (4 hours)
- Business dining manners (British, French, American styles)
- Seating arrangements and hierarchies
- Seating protocols for global business events
- Basic Global Business Protocol (2 hours)
- General rules of business protocol
- Regional variations in protocol
- Foundations of Effective Business Presentations (2 hours)
- Structure of business presentations
- Cultural considerations in presentations
- Basics of Business Networking (3 hours)
- Importance of networking in global business
- Fundamental networking techniques
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Upon completing the Foundation Level, participants will possess the essential skills to navigate the complexities of global business interactions with confidence. This level equips you with:
- A robust understanding of global business etiquette fundamentals
- The ability to make positive first impressions across various cultural settings
- Proficiency in basic international business protocols and communication
These skills will enable you to:
- Engage comfortably in initial business meetings with international partners
- Avoid common cultural faux pas that could hinder business relationships
- Present yourself professionally in diverse global business environments
This level is ideal for professionals beginning their international career journey or those looking to refresh their foundational global business skills.
- Cross-Cultural Communication Strategies (2 hours)
- Overcoming cultural and language barriers
- Effective use of interpreters
- English Business Communication Skills (2 hours)
- Writing business emails and letters in English
- Effective global professional conversation
- Communication etiquette
- Planning and Hosting International Business Events (4 hours)
- Fundamentals of event planning
- Hosting events for global leaders
- Protocol for high-level international conferences
- Guest etiquette for international business events
- Global Negotiation Skills (2 hours)
- Negotiation styles across cultures
- Techniques for international negotiations
- Advanced Business Presentation Skills (2 hours)
- Adapting presentations for international audiences
- Handling Q&A sessions across cultures
- Advanced Business Table Etiquette and Seating Manners (3 hours)
- Understanding and practising Japanese, Chinese, and Middle Eastern styles
- Maintaining Relationships in International Business (2 hours)
- Building and sustaining long-term business relationships
- Public Speaking Skills for Global Business (3 hours)
- Techniques for addressing international audiences
- Managing nerves and projecting confidence
- Social Media Etiquette (1 hour)
- Appropriate use of social media in global business
- Understanding Business Cultures Based on Religious Backgrounds (2 hours)
- Relationship between major religions and business practices
- Basics of Cross-Cultural Conflict Resolution (2 hours)
- Understanding and resolving conflicts arising from cultural differences
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The Intermediate Level builds upon the foundation, providing more nuanced and sophisticated skills for effective global business interactions. After this level, you will have:
- Advanced cross-cultural communication strategies
- Refined negotiation skills for international business dealings
- The ability to plan and host successful international business events
These enhanced capabilities will allow you to:
- Lead cross-cultural teams with increased effectiveness
- Navigate complex business negotiations across different cultural contexts
- Cultivate and maintain valuable international business relationships
This level is particularly beneficial for mid-level managers, project leaders, and professionals regularly engaged in international business activities.
- Review and Reinforcement of Foundation and Intermediate Levels (3 hours)
- Advanced Global Business Protocol (2 hours)
- Protocol for high-level international meetings
- Interacting with government officials and royalty
- Global Thinking and Cultural Intelligence (3 hours)
- Developing cultural intelligence
- Managing unconscious bias in global business
- Integrating logical, critical, emotional, and creative thinking
- Mastering Body Language in Global Business (2 hours)
- Advanced interpretation of non-verbal cues
- Strategic use of body language in negotiations
- Analysis and Response to Complex Cross-Cultural Business Scenarios (3 hours)
- Case studies of cultural conflicts
- Developing strategies for resolution
- Strategic Networking and Relationship Building (2 hours)
- Techniques for long-term relationship building
- Leveraging social media for global networking
- Advanced Negotiation and Conflict Resolution Techniques (3 hours)
- Multi-party, multi-cultural negotiations
- Mediation techniques for international disputes
- Global Leadership Skills (3 hours)
- Leadership of diverse, multicultural teams
- Establishing and maintaining global leadership presence
- Business Etiquette in the Digital Age (2 hours)
- Etiquette for cross-cultural video conferences
- Managing professional social media presence
- Psychology and Rhetoric in Global Business (2 hours)
- Psychological principles in cross-cultural communication
- Speech techniques for persuading global audiences
- Integration and Adaptation of Global Business Protocols (2 hours)
- Synthesising Western and Asian protocols
- Adapting protocols for multicultural environments
- Case Studies and Simulations (3 hours)
- Analysis of real-world global business scenarios
- Role-playing and simulation exercises
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The Advanced Level is designed to transform participants into true global leaders. Upon completion, you will have developed:
- Sophisticated global leadership skills
- Expert-level understanding of complex cross-cultural business dynamics
- Advanced strategic thinking for global business scenarios
These high-level competencies will empower you to:
- Lead multinational organisations with cultural intelligence and strategic acumen
- Navigate the most challenging international business scenarios with confidence
- Drive global business strategies that account for diverse cultural and market factors
This level is tailored for senior executives, international business consultants, and professionals aiming for top leadership positions in global organisations.
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Private Experience and Consultation
¥1,000 – ¥30,000 Select options This product has multiple variants. The options may be chosen on the product page
Key Benefits
ICPA Features To Support Your Learning Journey
We do not just teach etiquette; we guide you through a transformative experience of cultures. Our programme is designed to nurture your cultural intelligence, helping you navigate the nuances of global society with confidence and authenticity.
- Access to our state-of-the-art training facilities
- Immersive cultural experiences in authentic settings
- Complimentary refreshments during sessions
- Practical dining etiquette sessions with authentic cuisine
- 24/7 access to our online learning platform
- Comprehensive slide decks for review
- Supplementary study materials
- Interactive lesson quizzes
- Pre-course and post-course assessments
- Personalized progress reports
- One-on-one consultations with cultural experts
- Access to our global social platform for students
- Detailed course workbook
- Handouts and reference guides
- Official ICPA course completion certificate
- Digital badge for your professional profiles
- Regular updates to course materials
- Access to the latest information on etiquette, culture, and protocol
- Comprehensive instructor’s manual (for those in the Specialist Programme)
- Exclusive access to our Specialist social platform
- All instructional materials for teaching global etiquette and International protocol (and Japanese ones)
- Full video recordings of all lessons for review
- Interactive virtual etiquette practice sessions
Note: Features may vary depending on the specific course and level chosen. Please refer to individual course descriptions for a detailed list of inclusions.
Cultivate Sophisticated Business Acumen for the Global Age
Become a true global leader
In today’s interconnected world, success knows no borders. The Global Professional programme equips you with the essential skills to excel in international business, bridging cultures and driving innovation across continents.
Why This Programme?
- Globalisation Demands It: As businesses expand worldwide, cross-cultural competence is crucial.
- Career Acceleration: Global skills open doors to international leadership roles.
- Competitive Edge: Stand out in a crowded job market with sought-after global competencies.
- Risk Mitigation: Avoid costly cultural misunderstandings in international ventures.
Transform Your Career
Upon completion, you’ll be equipped to:
- Lead cross-border projects with cultural intelligence
- Represent your organisation in global business forums
- Drive international expansion with strategic acumen
- Facilitate successful collaborations between diverse teams
Who Should Attend?
- Professionals aiming for international leadership roles
- Executives involved in cross-border business operations
- Entrepreneurs looking to expand globally
- Anyone seeking to enhance their global business acumen
Embark on your journey to becoming a true global leader. Join The Global Professional programme and shape the future of international business.
Have Your Dream Come True
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