The ICPA Japanese Etiquette and Protocol programme is designed for people from outside of Japan.

With this programme, you can learn all the necessary behaviour when dealing with Japanese people in a systematic way and acquire skills efficiently.

Japanese culture and etiquette can be challenging to master unless you were born and raised in Japan and educated in the Japanese language. 

The key is how well you understand Japan and Japanese culture. Japan is a country that represents soft skills and nonverbal communication, which is a very unique characteristic.

If you wish to or have to deal with such Japanese people or Japanese companies, the first thing you will be expected to be polite and respectful.

Japanese people gauge how much you are willing to understand Japanese culture. In Japan, there is a saying that ‘it is extremely rude to step into someone’s house with your feet’, and there is also the fact that ‘behind the curtains is unknown’. The idea of ‘home’ is deeply rooted, and once you enter that ‘home’, you have to follow its policies.

If you understand how to behave and what not to do when dealing with the Japanese, they will treat non-Japanese relatively kindly.

Also, in today’s global society, soft skills and the ability to read people, which are used on a daily basis in Japan, are essential communication skills. Therefore, learning Japanese culture and etiquette is also learning global skills.

The ICPA’s Japanese Etiquette and Protocol Programme teaches these highly complex Japanese etiquette and Protocol in a way that is easy for non-native Japanese to follow.